We at YMC America, Inc. hope that our customers and their families remain safe and healthy during these unprecedented times. We also want to inform you that we remain open and operational due to the critical role many of our customers play in supporting not just normal everyday life, but particularly in the fight against COVID-19.
In compliance with local, state, and federal guidelines, we have adapted our working practices to include social distancing, hygiene, and modified work patterns.
We would like to assure you that we do not anticipate any reduction in the level of service or supply of YMC America products.
We are committed to providing you with the highest quality service without disruption by maintaining our operations. We are also committed to unwavering compliance with government guidance and regulations. Updates to our operational status will be published here.
Current departmental operational status:
On March 17, we suspended all business travel until further notice. We remain available by telephone or by video conferencing. Please do not hesitate to reach out to your territory sales manager directly by phone or email.
Application and Technical Support
Our technical support team is monitoring emails and phone calls in office and remotely. For applications or technical assistance, please, as always, contact us at:
Phone: 1-610-266-8650 – Option 3
Orders and Quotes
The customer support team is working remotely and monitoring phone calls and emails daily. All orders for HPLC columns, UHPLC guard column cartidges, or any YMC products, as well as quotation requests and other communications, should be directed to the following lines:
Customer Special Requests
Please let us know of any special requirements you may need us to put into place during this period (for example: restrictions on YMC product deliveries to your facility). We will be happy to work with you to meet your needs.
All the Best
We at YMC America, Inc. appreciate your continued support and wish you, your family, colleagues, and friends the very best of health, now and always.