Field Service Manager

The Field Service Manager is responsible for leading and overseeing field service operations to support customers with onsite services including system installation support, field commissioning, qualification activities, preventive maintenance, and emergency support and repairs of YMC manufactured process equipment. This role manages a team of Field Service Technicians/Engineers while collaborating with project teams, engineering staff, and customers to ensure systems meet all required specifications, timelines, and quality standards. The Field Service Manager drives operational excellence, customer satisfaction, and continuous improvement initiatives across all service activities.

• Lead, mentor, and manage a team of Field Service Engineers/Technicians, including scheduling, performance management, and professional development.
• Oversee system setup for testing, including tanks, hoses, and required testing equipment.
• Direct system commissioning of mechanical and electrical equipment, ensuring compliance with specifications and safety standards.
• Review, develop, and approve testing protocols, including necessary adjustments based on project requirements.
• Provide leadership and oversight for commissioning, qualification, and validation (CQV) activities.
• Coordinate with cross-functional teams (engineering, project management, and operations) to meet project timelines and deliverables.
• Serve as the primary escalation point for field service issues and customer concerns.
• Maintain and promote a high level of customer satisfaction throughout all service engagements.
• Monitor service performance metrics and implement continuous improvement initiatives within the service organization.
• Manage resource planning, travel coordination, and service scheduling to optimize efficiency and coverage.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Support budgeting, forecasting, and cost control for field service operations.
• Up to 30% travel may be required for onsite services and team support.

• Bachelor’s degree in Engineering, Technical Field, or related discipline; equivalent experience will be considered.
• Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong leadership, communication, and interpersonal skills with the ability to work cross-functionally and interface with customers.
• Valid driver’s license required; ability to obtain and maintain a U.S. Passport.

• 5–8+ years of experience with process equipment, field service, or related technical operations.
• 3+ years of leadership or supervisory experience managing field service teams or technical personnel.
• Strong knowledge of downstream processing equipment, system commissioning, and qualification (CQV) activities.
• Ability to read and interpret engineering documentation including P&IDs, General Arrangements (GAs), and electrical schematics.
• Experience with instrumentation, controls, and troubleshooting of mechanical and electrical systems.
• Experience with MS Office (Word, Excel required)

• Experience with sales or customer service preferred.
• Familiarity with service management or ERP systems is a plus.